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Home / Delivery and Returns Information

Delivery and Returns Information

Everything about delivery options, tracking and packaging

About Delivery and Returns

On euroClinix we offer the delivery with Royal Mail or UPS to guarantee a fast and efficient delivery service. You can find detailed information on all shipping options below.

Delivery Options
Track My Order
Discreet Packaging
Returns
UK Delivery
Type Delivery Partner Fees Details Tracked Signed
Royal Mail Free Available for most UK addresses.
UPS Free Convenient parcel drop-off and collection near your home or work address.
Royal Mail Free Choose the most convenient day for delivery.
EU Delivery
Destination Delivery Partner Details Tracked Signed
UPS Delivery the next working day
UPS Access Point Convenient parcel drop-off and collection near your home or work address
UPS Delivery the next working day
UPS Access Point Convenient parcel drop-off and collection near your home or work address
UPS Delivery the next working day
DHL Delivery the next working day
UPS Access Point Convenient parcel drop-off and collection near your home or work address
UPS Delivery the next working day
UPS Express Saver Delivery the next working day

Please note, all EU orders placed on our website are arranged by a designated delivery company.

International Delivery
Destination Delivery Partner Fees Delivery Time Tracked Signed
UPS £19.99 7-15 working days
UPS £19.99 Next working days

Please note that it is not possible to deliver medication to forwarding centres of any kind or locations not listed here.

Order Tracking

Once your order has been dispatched, we will send you an email with all tracking information. Please enter the parcel code below to track your order:

Royal Mail Royal Mail Tracking Please enter your tracking code (13 characters)
UPS Logo UPS Tracking Please enter your tracking code (18 characters)
Don't have your tracking reference number? Login to your account
How do we pack our parcels?

Each order is carefully packaged to protect the product as well as your privacy. Medications are dispatched in a safe box placed inside a standard courier envelope with no mention of the brand euroClinix or the parcel's contents.

Returns

You have the right to cancel your order up to the point when your treatment is dispatched. The pharmacist must destroy any medication, even unopened boxes, so we are not able to offer refunds once your treatment has been dispatched. However, should you be unable to arrange for your medication to be redelivered, the pharmacy can send your medication to a new address, provided this happens within a 30-day window.

For further details, we refer you to our Refund Policy.

  • Select
    medication

  • Fill out a short
    medical form

  • Doctor issues
    prescription

  • Medication sent
    from pharmacy