Open 08:00-17:00 Monday - Friday 020 3322 1755
> Contact Us

Contact Us

At euroClinix, we pride ourselves in delivering exceptional customer service. We believe in open and efficient communication. This is why all calls go directly through to one of our expertly trained customer service agents - without phone menus or long hold periods. Whether you decide to contact us by phone, email or livechat, our customer service team will get back to you with a personal and relevant reply as quickly as possible.

Our customer service is fast! Our response times:
  • Less than 45 seconds via LiveChat
  • Less than 5 hours via Email

We are always keen to receive feedback from our customers or any interested parties as this helps us to further improve our service. This includes feedback regarding any aspect of the consultation process as well as the information on our website.
Are you a medical professional and have suggestions on how we could improve our service? Do get in touch!

Contact Options

Our customer service team is available Monday to Friday from 08:00-17:00. If you get in touch outside of our office hours, a team member will contact you on the following working day. A full list of contact options can be found below:

020 3322 1755 To speak to someone using our live chat service, click here.

Alternatively, please complete the following contact form and we will be in touch shortly:

This service is not for emergency use

If you are in the UK please telephone 111 or visit the NHS 111 website for urgent medical requirements. For life-threatening emergencies please call 999.

Customer complaints

If you are unhappy with our service, you can raise a complaint by sending an email to [email protected]. We will do our very best to find a satisfactory solution to your problem.

Registered office and pharmacy

Head office

Hexpress Healthcare Ltd.
106 Lower Addiscombe Road


+44 (0) 207 084 6784

Registration Number: 08626315

Pharmacy address

Hexpress Healthcare Limited
144 Mitcham Road
SW17 9NH


+44 (0) 203 823 6004