FAQs

euroClinix only works with fully registered doctors and pharmacists. We work together with our registered UK pharmacy. You can read more about us and our ethos here. All websites selling medication online must have a compulsory online consultation that will be reviewed by a certified doctor. If a site doesn't have this, the medication you're buying may not be authentic.

euroClinix uses the latest technology to keep your information safe and private. We guarantee not to pass on your data to third parties without your knowledge. Your medical information will only be viewed by the doctor reviewing your consultation. We send all medicines in plain packaging to protect your privacy without the euroClinix name or logo.

Our service is all-inclusive, and there are no hidden fees. Every order includes:

• A free online consultation (questionnaire) is always included in our service so that our doctors can prescribe the correct medication.
• A free prescription from our registered doctors
• Free next-day delivery

You cannot contact our doctors directly. However, you can email a question to our customer service team at customer-service@euroclinix.net.

When you buy prescription medication online, you must complete an online consultation. This means our doctors can safely issue you an online prescription based on the medical information you provide. It is illegal to sell prescription medication online without a valid prescription.

Any website that allows you to purchase prescription medication without a prescription from an online consultation is operating illegally. Taking medication ordered from such websites could put your health at risk.

An online consultation enables our doctors to prescribe safely online. Each consultation includes general questions about your health, such as blood pressure, weight and medical history, as well as more specific questions related to the relevant condition. Based on this information, our doctor will make a diagnosis and assess whether medical treatment is appropriate for you.

Online consultations are in the format of short medical questionnaires. You will be asked general medical questions and specific medical questions about that particular condition. We will also ask for your payment and delivery details to complete the order.

The consultation takes no longer than 5 minutes to complete. All questions asked are 100% necessary when issuing prescription medications to ensure the treatment is safe and right for you.

Follow these 3 simple steps to complete the online consultation and to receive your prescription, if appropriate.

1. Choose what you are looking to treat and begin your consultation.
2. Answer the medical questions. This helps our doctors decide the most appropriate treatment option for you.
3. Choose your preferred treatment and enter your delivery details.

Once you have followed these steps, our doctors will review your consultation. If approved, you will receive your treatment from our partner pharmacy within 1-2 business days.

Our price is all-inclusive, and there are no hidden fees. The price includes a free online consultation (questionnaire) so that our doctors can prescribe the correct medication. It also includes a prescription and free delivery to get your order within 1 to 2 working days.

No, our service includes a prescription. One of our doctors will review your answers from the online consultation. If the doctor determines that medical treatment is necessary, they will issue a prescription. The prescription is then sent to our partner pharmacy, where the medicines are packed and handed over to the courier for delivery.

Yes, please contact our Customer Services Team for more information.

Yes, please contact our Customer Services Team for more information.

Yes, simply contact our Customer Services Team.

No, if you need treatment for multiple conditions or purposes, you will need to complete a separate online consultation for each one. This is because each consultation is specific to the condition you are looking to treat.

Your online consultation will be sent to one of our doctors. They will review your health questionnaire and, after confirming that medical treatment is appropriate for you, will issue a prescription. The prescription will be sent to our partner pharmacy, where the medications will be packaged and handed over to a shipping company for delivery.

It depends on when you have completed your consultation. Our doctors review online consultations from Monday to Friday between 08:00 - 16:30. In the evenings and on weekends, our doctors will review your online consultation the next working day.

A doctor may not issue a prescription if they don't think it's appropriate or safe for you. If our doctor can't issue a prescription or needs more information, you'll receive an email regarding this.

A prescription may also not be issued if there are issues with payment, personal information, or shipping information. In such cases, our Customer Service team will contact you and try to resolve the issue by phone or email.

If our doctor cannot issue a prescription for medical reasons, your account will not be charged. Our customer service team will send you an email explaining what to do next.

Only adults over the age of 18 can complete an online consultation with us. We verify the customer’s age during the consultation process to ensure that our patients are at least 18 years old.

When you place an order, automatic checks will be conducted based on the details you provide, so you must give us your correct name, billing address and date of birth to avoid problems.

If we cannot verify your age automatically, you will be asked to manually upload a picture or scan of a valid photographic ID (e.g. your driver's license or passport). You can upload your photo ID by logging in to your members' area and following the steps. In case you have any problems, contact our Customer Services Team.

We may need to contact you if there is a problem with your order. For example, if there is a problem with your payment or medical details. If we contact you by phone, we try to keep the call as short as possible.

If you experience any issues using a discount code, please contact our Customer Services Team.

To update your email, please contact our Customer Services Team. Your account is based on your email address. You cannot change it yourself in the member area.

You can correct your address, phone number and password in the Account Settings in your members' area.

To change your name, email or date of birth, contact our Customer Services Team.

You can manage your communication settings in your members' area:

1. Log in
2. Select 'Account Settings'
3. Select 'Communication Preferences'

You can update your preferences at any time. Please note, this will not affect any emails related to your orders/treatments.

We accept all major debit and credit cards including Visa, MasterCard, Maestro and American Express. Paying by credit card incurs no additional fee.

Unfortunately, we can only accept payment from one card per order.

Payment is only taken once your order has been approved by a doctor. If your order is rejected, we won't take any payment.

The transaction will appear as HHC LTD on your bank statement.

There are a few things you can do yourself:

1. Check the card details you entered are correct and that the card is valid.
2. Check whether your card is supported by us, we accept Visa, MasterCard, Maestro and American Express.
3. Make sure there are sufficient funds in the account.
4. Check whether your bank requires extra verification before making a purchase, like through an app or website.
5. Try using a different payment method.

If you still have problems, please contact our Customer Services Team.

No, our prices always include delivery. There are no additional costs.

No, we currently only offer next-day delivery.

If your order is placed Monday to Friday before 16:30, it will be dispatched on the same day and delivered the next day. Orders placed Friday after 16:30, on Saturday or on Sunday, will be delivered on Tuesday.

We deliver medicines inside discreet and tamper-proof courier envelopes. Our logo or any personal details will not be visible.

Yes, due to the sensitive nature of your order, a signature is required upon delivery. If you are not available, this can be a relative, friend, housemate or work colleague.

If your order has not arrived yet, there are a few possibilities:

1. Did you receive our dispatch email with the tracking code?
   Once our pharmacy hands your parcel over to Royal Mail, we send you an email with a tracking code. If you did not receive a confirmation email, it might be due to a problem with your order. Please check your inbox and spam box for emails from our doctors or Customer Services Team as they may be trying to contact you regarding your order. You can also check the Order Details in the members' area to see your order status and tracking code.
2. Do you have a tracking code but your order has not been delivered?
   You can track your parcel via the tracking tool on our website or on the Royal Mail website. It may have been that they attempted to deliver but you weren't home, in which case, they leave a card with instructions on what to do.

In all other situations or if you need any assistance, contact our Customer Services Team.

Yes, your order can be delivered to a UPS pick-up point for no extra charge. It can be delivered the next working day or on a nominated day.

We cannot ship medication to forwarding centres of any kind and, therefore, cannot accept any delivery address associated with a mail forwarding service. Please refer to our delivery page for an overview of our delivery options.

No, unfortunately we cannot send medication to Ireland nor the Channel Islands. Visit our Delivery Page for a full overview of our delivery options and countries.

Each order is carefully packaged to protect the product as well as your privacy. Medications are dispatched in a safe box placed inside a standard courier envelope with no mention of the brand euroClinix or the parcel's contents.

Once our pharmacy hands your parcel over to the courier, we send you an email with the tracking code. If you did not receive this email, there might be a problem with your order, and we are trying to contact you. Please check your inbox and spam folder for emails from our doctors or Customer Services Team.

Once Royal Mail has scheduled your order you will also receive an email form them with a tracking code.

You can also find the tracking number in your member area. Click 'Track Order' in the members' area. If your order has been dispatched it will show the tracking code.

If you need any further assistance, please contact our Customer Services Team.

On the Royal Mail website, you can find the tracker and information about how to contact them about your delivery.

Log in to the members' area and choose 'Account Settings' from the menu. There you can select your default address, add a new address or remove an address. You can also change your default address during the ordering process when placing a new order.

If you want to change the delivery address of an order that is already in process, contact our Customer Services Team.

You can find more information about our UK pharmacy here. Our medical team consists of fully licensed doctors and pharmacists, registered with local authorities.

You can find all information about delivery and the countries we ship to here.

All medications are dispensed by an accredited UK pharmacy. See our pharmacy information here.

We are not a replacement for your regular healthcare provider. It's in your best interests that you continue to see your regular GP and inform them of any additional treatments you take. This is so they can update their medical records and continue to closely supervise your healthcare.

If you wish, we can inform your doctor about your treatment. All you have to do is tick the appropriate box during your consultation. However, in some cases, we must notify your GP of your use of our services.

In case you want to inform your GP yourself, we provide you with a GP letter. You can find it in your member area. Log in, go to 'My Orders', and click the relevant order. In the order details, you'll find a link to download the GP letter.

It is not uncommon for some patients to experience side effects when taking certain medications, especially when they are new to them. Common side effects are listed on our product pages and, in most cases, are not a serious concern. Further information can be found in the Patient Information Leaflet (PIL) that is provided with your medication. If severe side effects occur, please stop taking the medicine immediately, contact your GP and inform our Customer Services Team as soon as possible.

The medication you order will always be genuine, however, the packaging may be different as we use several manufacturers to ensure we always have stock readily available. This doesn't mean the medication isn't authentic.

It's worth noting that certain medications have a cheaper version. Every prescription medication has at least one active ingredient, which may be available as a branded and non-branded version. They work in the same way.

No. Only one prescription can be issued through each online consultation. If you need treatment for multiple conditions or purposes, you will need to complete a separate consultation for each one. This is because each consultation is specific to the condition you are looking to treat.

If you have already been issued a prescription, our doctors will also assess whether any additional treatment is suitable to use alongside it.

The doctor sends your prescription directly to our pharmacy, where your medication is prepared and dispatched. If you need a physical copy of your prescription, please contact our Customer Services Team.

It is illegal to sell drugs without a prescription. Although our process may seem complicated, it makes sure you get the right medicine and that it's safe for you to take. Websites, where you can buy medicines without a prescription or online consultation, are acting illegally. If you buy medicines that you have ordered from such websites, it could be unsafe.

No, our doctors can not prescribe painkillers online.

No, we do not offer hormone replacement therapy for transgender people wanting to transition. Please consult your GP.

Unwanted medications should be taken to your local GP surgery or pharmacy for disposal.

Our subscription service allows you to receive your treatment regularly without needing to place a new order each time. You can cancel your subscription at any time.

You do not need to complete a new consultation for each order. However, you should review and update your health information regularly so our doctors can ensure your treatment is still safe for you.

Please note that this service is only available for certain prescriptions.

If you have already received a prescription from us, you can activate the subscription service through your user profile. Log in and select 'My Subscriptions' from the menu and follow the instructions.

You can also activate the prescription renewal service during the order process.

We will charge you when we are preparing your order; this will be done 2 days before each scheduled delivery. You do not need to do anything. If there is a problem with the payment method you have chosen, we will contact you to resolve the issue and will ship your order as soon as possible.

Please note: when you join the subscription service or change your payment information through your user profile, 1€ will be charged and credited to your account to activate the service.

Log in to your user profile and in the menu go to the 'My Subscriptions' tab. Click on 'Edit' to change the delivery date.

Please note that it is only possible to select a later delivery date. If, for any reason, you need your prescription sooner, please contact our Customer Service Team.

Access the Members Area, and in the menu, go to the My Subscriptions tab. Click 'Edit' next to the Delivery Address to change it.

Note: If you change your default address in Account Settings, your subscription will also be sent to this new default address.

Yes. Log in to the Customer Area and in the menu, go to the My Subscriptions tab.

Please note that for safety reasons, our doctors will need to review the change, and we will contact you by email if necessary.

Yes, this is possible, but any dose changes need to be reviewed by a doctor. To request a change, log in to the Member's Area and in the menu, go to the My Subscriptions tab.

Unfortunately, in line with UK regulations, medicines cannot be returned or reused once they have left our pharmacy. If your order is damaged, please contact our Customer Services Team. Please ensure you dispose of unwanted medicines responsibly by taking them to a pharmacy or GP surgery.

If you believe your order has been damaged or opened, please contact our Customer Services Team as soon as possible.

Find all details regarding our complaint procedure here.

If you notice a mistake regarding the information about a particular condition or medication on euroClinix, please contact us at the following address with further details: complaints@euroclinix.net.